How It Works
Our proven process makes onboarding simple and ensures your billing runs smoothly from day one.
Initial Consultation & Assessment
We begin with a comprehensive review of your current billing process. This includes examining your claim acceptance rates, average payment times, denial patterns, and workflow bottlenecks.
During this phase, we also discuss your practice management system, payer mix, and specific billing challenges. This assessment helps us identify quick wins and long-term improvement opportunities.
What We’ll Review:
- Current claim submission process
- Denial and rejection rates
- Average days in accounts receivable
- Coding accuracy and compliance
- Staff time spent on billing tasks
- Existing software and systems
- Payer contract terms
- Historical revenue trends
Integration Steps:
- Secure connection to your practice management software
- Payer credentialing and enrollment verification
- Staff training on new workflows
- Testing and validation period
- Documentation of all processes
- Access setup for reporting systems
- Communication protocols established
System Integration & Setup
Our technical team connects with your existing practice management system through secure interfaces. We handle all credentialing with your payers and set up electronic claim submission.
This phase typically takes 2-4 weeks and includes thorough testing to ensure data flows correctly. We train your front-office staff on any workflow changes and provide documentation for reference.
Billing Operations Begin
Once integration is complete, our team takes over your daily billing operations. We code encounters, submit claims, verify patient eligibility, and manage the entire revenue cycle.
You maintain full visibility through regular reports and can focus your attention on clinical care rather than billing administration. Your dedicated account manager is available to answer questions and address concerns.
What We Handle:
- Daily charge entry and coding
- Electronic claim submission
- Eligibility verification
- Payment posting and reconciliation
- Denial management and appeals
- Patient billing inquiries
- AR follow-up and collections
- Compliance monitoring
Reporting Includes:
- Monthly revenue and collection reports
- Claim acceptance and denial rates
- Payer-specific performance metrics
- Accounts receivable aging analysis
- Key performance indicators
- Process improvement recommendations
- Productivity and efficiency metrics
Ongoing Optimization & Reporting
Revenue cycle management is not set-and-forget. We continuously monitor performance, analyze trends, and identify improvement opportunities. You receive detailed monthly reports showing your key metrics.
Regular business reviews ensure we’re aligned with your practice goals. As your practice grows or payer contracts change, we adapt our processes to maintain optimal performance.
Typical Implementation Timeline
From initial contact to full billing operations
Discovery & Consultation
Initial meeting, current state assessment, proposal preparation
Agreement & Setup
Contract signing, system access setup, credentialing verification
Integration & Testing
System integration, staff training, test claim submissions
Go Live & Optimization
Full operations begin, monitoring and refinement, regular reporting
What You Need to Get Started
We make onboarding as simple as possible. Here’s what we’ll need from you:
System Access
- Practice management software credentials
- Electronic health records access (if separate)
- Clearinghouse information
Practice Information
- Provider NPI numbers
- Tax ID and business information
- Current payer contracts
Historical Data
- Recent financial reports
- Outstanding AR details
- Sample claims and remittances
Don’t worry if you don’t have everything ready – we’ll guide you through the process and help you gather what’s needed.
Ongoing Support
You’re never alone. Our team is here to support your practice every step of the way.
Dedicated Account Manager
Your single point of contact who knows your practice inside and out
Direct Communication
Email, phone, and video call support during business hours
Regular Reviews
Monthly business reviews to discuss performance and opportunities
Ready to Get Started?
Book a free consultation to discuss your billing needs and learn how we can improve your revenue cycle.